“Don’t be evil” is the corporate slogan of Google. As far as software goes in a political / market view, they are the good company and Microsoft is bad. Maybe their corporate slogan is “Please be evil. We bought 1500 extra devil suits and we don’t want to waste them.”
I’ll now go into pissed-off storytelling mode to describe my predicament.
I have 3 computers (well, technically more, but only 3 that are relevant to this story). My laptop, which is a relatively new and cheap Dell; my brother’s laptop, which is an old and also relatively cheap Dell with a lot of problems; and my family’s desktop, which is a Dell as well, but it’s running very nicely.
I run Windows 7 RC, which cannot be upgraded to Windows 7 – so whatever I will have to do, I must first wipe my computer at some point, reinstall Vista Home Basic, and then do whatever I have to do from there.
My brother’s computer is on Vista Home Basic also. We need to upgrade his also. We just don’t need to wipe his to upgrade, because he’s not on the 7 release candidate.
My desktop is on Vista Home Premium. It’s also a very capable machine.
So I call up the Microsoft support line a few weeks ago. I speak with a woman, and I eventually find out about the 3 Windows 7 offers:
- Full Package (will install on a new partition, blank hard-drive, etc) – $200
- Upgrade Package (will upgrade Vista to 7) – $120
- Family Upgrade Pack (same as upgrade pack, but will update 3 computers) – $150
So we need upgrades, and I thought, “Hey, there’s only a small difference between upgrading one and upgrading 3, so let’s get that one as I have 3 computers!”
Everything was seemingly, happily ever after.
Today, the package came, and so did the nightmare.
I opened it, and since my brother’s laptop had nothing valuable, I tried installing on his. First try, I figured out that the computer actually didn’t have Vista Service Pack 1. So I installed that while at Boy Scouts. Then I come back, and it gives me the same error when I try to run the 7 installation. Confused, and certain that SP1 did, in fact, install, I suspect something else is wrong, due to the general suckishness of his computer. At this point, I looked to the internet for answers.
One of the things I found was a list of “Upgrade Paths” – Vista Home Premium to 7 Home Premium, etc. The article didn’t mention Home Basic at all, and thus not on that list. Now I was beginning to worry – did I have to have his and my laptop on Home Premium instead of Home Basic to upgrade?
I phoned up Microsoft again, and spoke to a guy that I could have sworn sounded like Stephen Hawking and his robotic voice. Minus ~100 IQ, of course. He told me that if I was on Vista Home Basic, I would have to either:
- Wipe the two Home Basic computers, and get a full version of 7 Home Premium for each one, costing a grand total of $400 (plus the $150 for the Family Pack I got today = $550)
- Spend $80 for each of the two upgrading from Vista Home Basic to Vista Home Premium, then do the upgrade (bringing my total to $320)
AAAAAAAAAAAARRRRRRRRRRRRRRRRRGGGGGGGGGGGGGHHHHHHHHHHHH
I can count the number of differences between Vista Home Basic and Ultimate on one hand. I can count the number of useful differences on one finger. The difference between Home Basic and Home Premium is very small, and on principal it makes me mad that I have to pay $80 for that.
We eventually decided that we would finish the job and upgrade the two computers, but not providing an option for Home Basic users – a version which was marketed globally – is backhanded and sleazy, honestly. And all this just to get rid of the epic horrors of Vista? Seems like a bit much trouble, doncha think?
But I’m getting a Fedora (HAT, NOT LINUX) in a week and a half, so that will take my mind of Microsoft, the only company I’ve ever bought stock of.